Refund policy

Returns

Please call us during our normal business hours for return authorization prior to returning any merchandise. Only unused fabric and/or merchandise will qualify for credit. Cut yardage or open merchandise will not be accepted. There are some fabric brands that returns are not accepted for any condition.

No returns accepted on fabric equaling less than 10 yards.
No returns accepted on custom fabricated products.
No returns accepted without a prior return authorization. All authorized returns without fault of ours will be subject to a 25% restocking charge, plus freight both ways.
Freight charges paid or accumulated by us are not refundable, (if an order received free shipping and the order is returned, the original shipping will also be deducted from the amount refunded).
Product returns will not be accepted after 30 days.
Refunds will be completed in 10-15 Business days.
Merchandise must be returned in "sellable" condition in order to receive credit, which means unopened and undamaged.
All fabric must be returned rolled, not folded.
A credit less 25% restocking charge will be issued for eligible, unopened, uncut merchandise authorized for return within 10 days of your receipt of shipment.
You as the customer are responsible for all shipping fees on returned shipments due to incorrect or incomplete ship to address.
Our free shipping policy is only valid on orders that provide the correct and complete shipping address.

Refunds

We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we've approved your return, please contact us at support@sewknot.com.

Damaged Packaging

DO NOT open or remove the packaging

All claims for damaged, defective or inaccurate orders must be presented to SewKnot.com within 10 days.
To process your claim please contact us.
We make every effort to safely secure and ship all packages, but we understand that sometimes merchandise can be damaged during the shipping process. Merchandise damaged during shipping must be returned to us within 10 days of receipt. We will contact the shipping company for visual inspection of the merchandise and box as received. We will replace any confirmed damaged merchandise.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Defective Merchandise

DO NOT cut your fabric order or use your merchandise for fabrication prior to measuring or checking for defects.

The defective merchandise must be reported to us within 10 days. Upon notification, we will issue a UPS call tag for the defective merchandise. Upon receipt of the defective merchandise, we will issue a replacement.

Ordering:

All prices and transactions are in US Dollars, USD.
All credit card charges are governed by US Dollars
Any refunds or exchanges will also be governed by US Dollars

Order Cancellation

To change or cancel your order: contact us during normal business hours. The time window before your order ships is very small, but we'll do our best to make any adjustments.

Fabric orders are considered cut merchandise and not all fabric brands accept returns.
Cancellation of shipped orders may incur a 25% restocking charge for uncut, unopened merchandise.
Freight or shipping charges paid or accumulated by us are not refundable, (if an order received free shipping and the order is returned, the original shipping will also be deducted from the amount refunded).

PLEASE NOTE: Our credit card processor charges a refund fee of 5% on all cancelled orders. Cancelled orders that have not shipped yet will be refunded in full minus the 5% fee.

Inaccurate Orders

DO NOT cut your fabric order or use your merchandise for fabrication prior to measuring or checking for accuracy.

We make every effort to check all orders for accuracy and proper quantities, but we understand that sometimes mistakes are made. Inaccurate orders must be reported to us within 10 days of receipt. Only uncut fabric and unopened merchandise will qualify for an exchange or replacement.

Backorders and Discontinued Products

Typically every item we sell is stocked.

Although every attempt is made to maintain inventory levels internally and from all our supply partners, occasionally we may run out of certain products, or not be notified in a timely manner from our supply partners.
In this event, we will give you an estimated time of availability and give you the choice of:
- Canceling the out-of-stock items
- Holding off shipment of your entire order until the product is available
- Receiving a partial shipment of the in-stock items first and the out-of-stock items when they are available